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Delivery & Returns
Returns and Exchange
At Fashion Jardim, we strive to ensure your utmost satisfaction with every purchase. We offer a flexible exchange and refund policy to accommodate your needs. Please review the following details regarding our refund process:
Exchanges and Refund Requests: If you wish to request an exchange or refund, kindly do so within 10 days from the date of delivery of your order. To initiate the process, please contact our customer support team via email or phone, providing the necessary information and order details, or visit our store at Dubai Hills Mall.
Please note that the following conditions apply to our refund policy:
1. Eligibility for Exchanges and Refunds:
Exchanges and refunds are accepted within 10 days from the date of purchase.
All returns and exchanges must be accompanied by valid proof of purchase, such as the original receipt or order confirmation.
No exchange or refund is applicable on sale items or worn items.
2. Refund Method:
Refunds will be issued within 15 days of the request and will be processed using the same payment method as the original purchase.
3. Sale Items:
No exchange or refund is applicable on sale items. Sale purchases are considered final and cannot be returned unless they are faulty or not as described.
4. Condition of Returned Items:
To be eligible for an exchange or refund, the items must be in their original condition, unworn, unwashed, and with all original tags and labels attached.
Any items returned with signs of wear, damage, or alterations will not be accepted for exchange or refund.
5. Return Process:
- If you wish to initiate an exchange or refund, please follow these steps:
a. Contact our customer support team via email to request a return authorization or visit our store.
Provide your order details and the reason for the return.
Once your return is authorized, carefully package the items to prevent damage during transit. Include the original packing slip or receipt in the package.
Ship the package back to the address provided by our customer support team.
Please Note: The return process, including the choice of shipping carrier, is the customer's responsibility. We do not provide return shipping labels or coordinate returns through DHL. Kindly choose a reliable shipping method that suits your convenience.
6. Exchange Procedure:
- For exchanges, once we receive your returned items and process the return, we will issue store credit.
