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Returns and Exchange

POLICY

Fashion Jardim FZE offers Exchange*, and all the charges applicable will be paid by the customer*. You must request your exchange within 14 days from delivery of your order. You can only exchange your item for store credits. Store credits will be issued within 2 to 3 business days upon receiving the items and the Store Credits are Valid only for 3 Months from the date of issuance.

As mentioned above if any handling charges or other charges occurs in the Exchange Process will be applicable only to the Customer 

Items on sale are not eligible for exchange.

NOTE: We do not offer Refunds (in money). We can only issue store credits or can Exchange your item.

**Please note we only accept returns or exchanges within 14 days from delivery of your order.

CONDITIONS

  • We will only exchange when items are unused, unaltered and in full sellable condition with sanitary stickers (applicable for swimwear only) and with original tags attached. Please take care to preserve any other product packaging. 
  • All Items must be in their original packaging (Including Boxes/ Cover) and with all brand and product labels, tags or instructions still attached. 
  • There will be no exchange on accessories. 
  • Original Order Confirmation & Packing Slip are Mandatory for Exchange

Returns that include any of the items that are not subject to return or exchange, that have not the required labels, sanitary stickers or damaged or soiled, will not be accepted and will be returned to the customer and/or refund will be refused.

**Please try bikini bottoms and one-pieces on over your underwear.

DAMAGED OR INCOMPLETE ITEMS

Contact us as soon as possible, within 14 days from delivery of your order, on info@fashionjardim.com if any of your items have been delivered without tags or sanitary labels in place, your product(s) has a manufacturing defect, goods are damaged, or the order was not correctly fulfilled.

HOW TO REQUEST A RETURN OR EXCHANGE

Items can be returned or exchanged by contacting us through sales@fashionjardim.com. Please mention your order number, name and the item(s) you wish to return or exchange. We will reply you within 24 to 48 hours. Please note we only accept returns or exchanges within 7 days from delivery of your order.