PIETRA EMBROIDERY KIMONO

At Fashion Jardim, we prioritize your satisfaction and offer a flexible return and exchange policy. Please carefully review our terms below:

1. Eligibility for Exchanges and Refunds:
- Exchanges or refunds can be requested within 14 days from the date of purchase or delivery.
- All returns and exchanges must be accompanied by a valid proof of purchase, such as the original receipt or order confirmation.
- Sale items are not eligible for refunds, but they are eligible for exchanges.
- No exchanges or refunds on worn, washed, or damaged items.

2. Refund Policy:
- Refunds are applicable on regular items and will be processed using the same payment method as the original purchase.
- Refund requests are processed within 10 days of receiving the return.

3. Sale Items:
- Sale items are not eligible for refunds. However, they may be exchanged.

4. Condition of Returned Items:
- Items must be returned in their original condition: unworn, unwashed, and with all original tags and labels attached.
- Items showing signs of wear, damage, or alterations will not be accepted for exchanges or refunds.

5. Return Process:
- To initiate an exchange or refund, please follow these steps:
a. Contact our customer support team at sales@fashionjardim.com.
b. Provide your order details and the reason for the return.
c. Once approved, our team will provide a return label.
d. Carefully package the items to avoid damage during transit and include the original packing slip or receipt.

6. Shipping Information:
- Return shipping labels will be provided by Fashion Jardim after contacting our team.
- Please make sure to follow the provided instructions for shipping to ensure smooth processing.

For any further questions or assistance, feel free to contact our support team at sales@fashionjardim.com.